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PRIVACY POLICY

 

Welcome to Artclick's website (referred to as the "Website") provided by Artclick (referred to as "Artclick", "we", "our" and related words).


Our online design software: https://editor.artclick.vn/


This Privacy Policy explains to you how we collect, store, process and share any personal information you provide when you use our services on the website artclick.vn. We are committed to protecting your privacy, including the privacy of your digital photos. 


Artclick use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including Limited Use Rights requirements


We store your images when you upload images from sources such as: computer, phone, tablet, Facebook, Instgram, Google Photos. Storing images is only for the purpose of designing customers' printed products. Identification and contact information are stored and shared for the purpose of delivery and customer communication. All will be described in detail below.


Regarding the retention or deletion of Google user data: we retain your account registration information (gmail, full name, phone number, address, etc.) on our system to ensure that you can easily log in to design and order products. We do not arbitrarily delete data without your request, in addition, we will delete your data when your account violates one of our policies.


During the process of accessing and using our services, you fully understand and agree to the terms of this Privacy Policy.

1. What types of personal information do we collect from you?

 

The personal information you provide is necessary for our functions and business operations.

The personal information we collect includes:

 

+ Identification data: Name, date of birth, personal image when you choose to download images from computer, phone, facebook, instagram, google photos.

 

+ Contact data: Delivery address, electronic mail address (eg email,..), phone number.

 

+ Account data: bank account details, account statements, credit card information and payment information (these account data may be collected directly by affiliates and/or third party payment service provider).

 

+ Transaction data: information about orders and payments, other information about products and services related to you.

 

+ Technical data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, plug-in types and versions in) browser, operating system, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (if applicable) and other information and technology on the device you used to access design software.

 

+ Profile data: your username, password, orders related to you, interests, preferences.

 

+ Usage data: information about how you use and design on online design software, access time to online design software, items and data stored on online design software.

 

+ Location data: when you capture, share or note your location in design works on online design software.

 

+ Additional information We may ask you to provide documents for identification verification (such as copies of identification documents such as passports, identity cards issued by authorities) or if we believe you are violating our privacy policy or terms of use.

 

2. When do we collect personal information from you?

 

When we collect your personal data, we record it. However, we only collect information if you willingly provide it when you:

+ When you create an account with us on our online design software or website.

 

+ When you sign up to receive notifications from us.

 

+ When you access our online design software website on the Internet (both mobile and website versions).

 

+ When you upload images from computer, phone, facebook, instagram, google photos sources to design your work.

 

+ When you participate in our surveys, sweepstakes and/or contests and games.

 

+ When you make a transaction related to design products in online design software, products or vouchers on our website.

 

+ When you activate or use payment-related functions available on online design software or provided by a 3rd party service provider.

 

+ When you log in to your account on online design software or interact with us through other services or applications, such as Facebook or Google.

 

+ When you interact with us on social media.

 

3. How do we use your personal information?

 

Depending on the type of information provided, we may use your personal data to:

– Process your product orders.

+ To process orders you design on the website artclick.vn.

+ To deliver the products you have ordered and designed on the website artclick.vn. We may pass your information to a third party (e.g. our shipping partner) or competent authority (e.g. customs authority) to deliver the products to you.

+ To update you on the delivery of products.

+ To provide customer support for your orders.

+ To verify and execute payment transactions (including any credit card payments, bank transfers, cash payments, money transfers or e-wallet transactions) related to payments you and/or the services used by you. To verify and fulfill such payment transactions, payment information, which may include personal data, will be transferred to third parties, such as our payment service providers.

– Providing services.

+ Verify your identity when you log in to your account.

+ To support you in using online design software (download images from computer, phone, social network accounts such as facebook, instagram, google photos; support functions of online design software).

 

+ To manage your account (including accessing your account (when necessary), changing information (at customer request) - with your permission).

+ To respond to your inquiries, feedback, complaints or disputes, whether directly or through our third party service providers. ​

– Marketing and advertising.

+ To provide you with information that we think you may find useful or that you have requested from us (provided you have chosen to receive such information).

+ Sending you marketing or promotional information about Artclick LLC's products and services from time to time (provided you have chosen to receive such information).

+ To help us with marketing and advertising.

+ Provide you with promotional notifications via email and push notifications.

+ Display ads on social media platforms and websites.

+ To promote our services and use the information you provide to us, such as content, user-generated works (including content, images) and will be accessible on internet and may be shared by the public (whose access and sharing activities are not under our control), as part of our advertising and marketing campaigns to promote online design software and products and services of Artclick Co., Ltd. (subject to your permission).

– Legal and operational purposes.

+ To determine your identity in connection with fraud detection purposes.

+ Compare information and verify with third parties to ensure that the information is accurate.

+ To handle any complaints, feedback, law enforcement actions, and takedown requests for any content you have uploaded to the online design software.

+ For statistics and research for internal reporting requirements and reporting according to legal requirements and/or record keeping requirements. ​

+ Store, store on the server, back up your personal data.

+ To prevent or investigate any actual or suspected violations of our terms of use, privacy policy, fraud, illegal activities, omissions or conduct wrongdoing, whether in relation to your use of our services or any other matter arising from your relationship with us.

+ To perform appraisal checks.

+ To comply with legal and regulatory requirements (including, where applicable, displaying your name, contact information and company information), including any law enforcement requests any law in connection with any legal proceedings or where we consider it necessary.

+ In case of necessity, to prevent a threat to life, health or safety.

– Analysis, research, business operations and development.

+ Develop content on our website based on your personal interests.

+ To understand your users' experience with online design software.

+ To improve the layout, features or content of online design software to bring you the best experience when using online design software.

+ To identify visitors on online design software.

+ To collect additional attributes related to you based on personal data provided by you (whether to us or a third party), in order to provide you with more targeted and/or relevant information more relevant.

+ To conduct data analysis, testing and research, monitor and analyze usage and activity trends.

+ Improve our products and services to suit your shopping experience.

+ To understand customers better.

+ Make sure our website has the best display performance for you as well as on your device.

+ Interaction between you and our team becomes easy.

- Other problems.

+ Any other purpose with your consent.

+ To conduct automated decision-making processes in accordance with any of the above purposes.

Artclick reserves the right to disclose any relevant personal data, whether or not with permission or court order from all global law enforcement agencies, if we believe that disclosure is necessary to protect our company, or our business in certain situations such as, without limitation, (a) violation of these website Terms of Service; (b) engage, or be alleged to engage in, any activity that infringes the intellectual property rights of others; or (c) engage in, or be alleged to engage in, any other unlawful act or activity. Artclick also reserves the right to report any suspected illegal activity to such organizations for investigation and prosecution.

4.  Who do we share your personal information with?

 

In addition to collecting your personal data from your direct transactions with us, we may also collect or share information with our trusted third party service providers to:

+ Complete procedures for orders such as payment and delivery.

+ Avoid fraud by ensuring your financial information is safe and not misused.

+ Helps you have a better customer experience, by displaying relevant content and ads on websites.

+ We will not share, sell, rent, trade or authorize any third party to use your email address for commercial purposes without your consent.

5. Secure your personal information.

 

Artclick uses a variety of industry-standard security technologies, processes and procedures, with a commitment to ensuring the security of your Personal Information.

When receiving sensitive information (login data, credit card number, expiration date), that information will be encrypted using secure socket layer technology (SSL). We do not store any credit card information. Although Artclick undertakes to take the necessary steps to protect your Personal Information, Artclick cannot completely eliminate all security risks, and is not responsible for any losses resulting from such practices. unauthorized use of your credit card by any third party.

6. Software licenses and updates.

 

Royalty-free online design software provided by Artclick allows customers to create and design professional photo products.

Any updates, designs and models will be considered part of the Software. This is software licensed for internal and non-transferable use, the software is used, displayed, performed and serves the sole purpose of creating photo products produced by Artclick.

7. Content of photo product.

 

Once you upload your project, you must confirm that the Content of your photo product complies with the rules and regulations as outlined in our Terms of Service. Artclick reserves the right to refuse to print any project if it contains Content that violates certain company privacy policies and agreements.

We will not print or publish any product photos or product content unless authorized by the author or project design owner. It is your responsibility to alert Artclick if your project contains vulgar or sensitive content such as nudity or offensive images so that we can take special measures when processing and producing photo products.

Once Artclick has consented to use the photo product and its content, Artclick has the right to use your photo book design, or any part of the product, for marketing and advertising purposes, including Only accept books that are successfully uploaded and ready to print using the software.

Once the file is successfully uploaded to the system, we will not be responsible for customer errors such as: alignment errors, border and line errors, missing or incomplete files, or images. Photos are missing or incomplete. We recommend that customers check proofs carefully before ordering as we do not accept any modifications or changes once the order file has been downloaded by us and put into production.

8. Submit order.

 

Please note that content cannot be modified, changed or reviewed once you place an order. Artclick has no obligation to review the Content you have submitted, therefore when you complete your design and place your order, you agree that your project has been thoroughly reviewed and checked, you are completely satisfied and the product is complete. product is ready for publication.

You agree and warrant that your project files do not contain any computer viruses, worms or any other software that harms, damages or alters computer systems or data before uploading. our website.

You are also aware that Artclick has no obligation to retain electronic files of photographic products or archival copies of printed products for you. Artclick does not own any of your content.

9. Change options.

 

If you feel that the e-mail you received from us is in error, please email us at artclick@artclick.vn. At any time you do not want to receive a particular type of email from us, please contact Artclick via the email above.

Artclick makes every effort to ensure the accuracy of marketing materials sent. If there are any discrepancies or discrepancies, we will be the sole party with the right to correct and amend, and Artclick shall have no responsibility to comply with any discrepancies in prices or promotions.

10. License.

 

If you discover that your photo product design has been copied or used in violation of copyright, please contact us immediately.

We will investigate and take necessary measures to collect all necessary information for verification and authentication purposes.

To ensure the security of your information, Artclick will periodically review this Privacy Policy and reserves the right to update, modify or edit this policy at any time. The date of this modification will be displayed at the top right of this page.

11. Customer data.

 

Data including images, designed projects, and customer orders will be stored on Artclick's server for 2 years. Old data will be deleted.

12. Changes to this Policy.

 

We may change this Privacy Policy from time to time to keep you up to date with how we process your personal information. We encourage you to regularly check this policy to ensure you are aware of the most up-to-date version.

13. Contact details and location.

 

If you have any questions regarding our Privacy Policy, or have any unanswered questions, please email us:

Artclick Co., Ltd

Address: 588 Dien Bien Phu, Ward 11, District 10, HCMC

Email: artclick@artclick.vn